FAQ

Everything you need to know about ordering, shipping, and our products. Can't find your answer? Contact us at hello@caribbeanatheart.com, we're happy to help.

About Caribbean At Heart

What is Caribbean At Heart?

Caribbean At Heart is a Caribbean-owned shop for graphic clothing, mugs, bags, aprons and gifts. Our designs draw on the food, music, sayings and family life we know, from the kitchen queen to the dominoes champion.

Who are Caribbean At Heart products made for?

For people who grew up in the Caribbean, have Caribbean family, visit often or simply love the region. You donโ€™t have to come from a particular island to shop with us.

Is Caribbean At Heart only for people from one island?

No. Our designs are for people across the Caribbean and beyond. Some sayings and traditions vary by island, and we make room for those differences. Many Islands. One Heart.

Products & Collections

What kinds of products do you sell?

Our growing range includes Caribbean-inspired T-shirts, long sleeve T-shirts, adult and youth hoodies, clothing for little ones, mugs, tumblers, travel mugs, aprons, totes and weekender bags. Find something for everyday wear, family days, gifting or your next trip.

Explore Shop All for what is available now. We are adding more designs, product types and collections, with Caribbean Classroom and Caribbean Christmas on the way.

How do I choose the right size?

Check the Size Guide on the product page and compare the measurements with a garment you already like the fit of. Fit can vary between styles, so use the measurements rather than your usual size label alone.

Do you offer matching family outfits?

Yes. Several of our designs are available across baby, toddler, youth, and adult styles so families can match for vacations, reunions, birthdays, photoshoots, festivals, or just because. Look for matching options in our Family Matching Sets collection.

Can I pair items across different collections?

Yes. Many designs are created to mix and match across collections. For example, a Caribbean Men t-shirt can be paired with a matching mug, apron, travel mug, or tumbler from our Caribbean Kitchen or Travel & On-the-Go collections. It is a simple way to build a thoughtful gift set.

Are your products good for gifts?

Yes. Think a mug for Mum, an apron for the cookout boss, a tee for the familyโ€™s dominoes champion or matching designs for a reunion. Check the recipientโ€™s size before ordering clothing. Matching items are sold separately.

What collections are coming next?

Caribbean Classroom is on the way, with creative learning products for children, families and educators. We are also working on Caribbean Christmas, bringing a little Caribbean personality to the season.

We will share previews and launch details on the website and through our email list as they are ready. Preview Caribbean Classroom.

Ordering, Shipping & Returns

What are your standard U.S. shipping rates?

Standard U.S. shipping is $6.99. Free standard U.S. shipping is available on eligible orders of $75 or more after discounts, before taxes. The 15% welcome discount cannot be combined with free shipping. Standard U.S. shipping is $6.99 when you use this discount, even on orders $75 or more.

How long does it take for my order to ship?

Most Caribbean At Heart products are made especially for you. Please allow up to 4 business days for your order to be prepared before it is shipped.

How long does delivery take?

After your order ships, standard delivery within the contiguous United States typically takes 3โ€“5 business days. For Alaska, Hawaii, Puerto Rico, and applicable U.S. territories, please allow an additional 7โ€“12 business days.

Will I receive tracking information?

Weโ€™ll email tracking information when itโ€™s available. If your order ships in separate packages, youโ€™ll receive tracking for each shipment.

My order has multiple items, will they arrive together?

Not always. Because different product types (apparel, drinkware, bags) are made and shipped separately, items in a single order sometimes arrive in more than one package. You'll get tracking for each shipment.

What is your return policy?

Our physical products are made to order, so we do not accept returns or exchanges for a change of mind, an incorrect size selection or a colour preference. Please check the product details and Size Guide before ordering.

If an item arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery. We will review the issue and may offer a replacement or refund, depending on the circumstances. Read our returns and order issues policy.

My order arrived wrong, damaged or misprinted, what should I do?

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at hello@caribbeanatheart.com.

Please include your order number, a brief description of the issue, and clear photos showing the problem.

Once we review the issue, we may offer a replacement or refund, depending on the circumstances. Please do not return an item unless we specifically ask you to do so and provide return instructions.

What if I want to buy from Caribbean At Heart but Iโ€™m not located in the USA?

At the moment, Caribbean At Heart ships directly within the United States. If you are outside the U.S., you may still be able to shop by using a trusted sky box, freight forwarder, or shipping agent that provides a U.S. delivery address.

Use that U.S. address at checkout, and once your order arrives there, your provider can forward it to your country. Any forwarding fees, customs duties, taxes, or delivery timelines are handled directly by your chosen shipping service.

Can I use my 15% welcome discount with free shipping?

No. The 15% welcome discount cannot be combined with free shipping. Standard U.S. shipping is $6.99 when you use this discount, even on orders $75 or more.

Without the welcome discount, eligible orders of $75 or more after discounts and before taxes can receive free standard U.S. shipping. Check your discount and shipping total before paying.

Can I change or cancel my order?

Contact hello@caribbeanatheart.com as soon as possible with your order number and the change you need. Production can begin quickly, so changes or cancellations cannot be guaranteed once your order is being made.

Will there be more options for customers outside the United States?

Yes, we are working on more ways for our Caribbean At Heart community around the world to shop with us. Stay tuned for new products and availability details, including who can order and how delivery or access will work.

For now, physical products are available for delivery to U.S. addresses. Join our email list for updates as new options become available.

Product Care & Use

How should I care for my graphic apparel?

To help your design stay looking fresh, wash inside out with similar colours, use mild detergent, and avoid harsh bleach. Tumble dry low or air dry when possible. A little care goes a long way.

Are the mugs and drinkware suitable for everyday use?

Yes. Our mugs, tumblers, and travel mugs are designed for everyday sipping โ€” from morning coffee and tea to water, cocoa, smoothies, and desk drinks. Please check individual product details for any specific care instructions.

Are your mugs and drinkware dishwasher and microwave safe?

Our mugs are dishwasher and microwave safe. However our travel mugs and tumblers are hand-wash recommended to protect the print and insulation and should not be placed in the microwave. Specific care instructions are listed on each product page.

How should I care for my Caribbean At Heart tote bag or weekender bag?

To keep your Caribbean At Heart bag looking its best, treat it with a little care and it will be ready for all your everyday adventures.

For regular cleaning, gently wipe the surface with a soft, damp cloth and mild soap if needed. Avoid harsh chemicals, bleach, soaking, or machine washing, as these may affect the colours and printed design. Allow your bag to air dry naturally.

When not in use, store your tote or weekender bag in a cool, dry place and avoid leaving it in direct sunlight for extended periods.

Are aprons suitable for cooking and grilling?

Yes. Our aprons are great for cooking, baking, grilling, meal prep, serving, and family gatherings. They help protect clothing while adding a little Caribbean personality to the kitchen or cookout.

Brand & Community

How often do you add new products and designs?

Come back each week to see our latest additions and collection news. We are growing the range with more Caribbean designs, product types and seasonal collections.

Join our email list for new arrivals, collection launches and occasional offers. You can unsubscribe at any time.

How can I contact Caribbean At Heart?

Use our contact form or email hello@caribbeanatheart.com for order questions, product help, gift ideas or a message for the team. Include your order number if you are asking about an existing order.

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