Shipping policy

At Caribbean At Heart, every piece is made with care and created to bring a little Caribbean joy your way. We want your shopping experience to feel easy and reassuring from the moment you place your order to the moment it arrives.

Where We Ship
At this time, physical products purchased from Caribbean At Heart are available for delivery to addresses within the United States, including Alaska, Hawaii, Puerto Rico, and applicable U.S. territories.

Production Time
Please allow up to 4 business days for your order to be prepared before it ships.

Business days are Monday through Friday and do not include weekends or public holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates
Standard U.S. shipping is $6.99. Free standard U.S. shipping is available on eligible orders of $75 or more after discounts, before taxes. The 15% welcome discount cannot be combined with free shipping. Standard U.S. shipping is $6.99 when you use this discount, even on orders $75 or more.

Estimated Delivery Times
After your order ships, standard delivery within the contiguous United States typically takes 3–5 business days.

For Alaska, Hawaii, Puerto Rico, and applicable U.S. territories, please allow an additional 7–12 business days.

Delivery estimates are provided as a guide and are not guaranteed. Carrier delays, weather, public holidays, local service disruptions, or other circumstances outside our reasonable control may affect delivery times.

Shipping Address
Please review your shipping address carefully before completing your order. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Caribbean At Heart is not responsible for delays or delivery issues caused by incomplete or incorrect shipping information entered at checkout.

Questions About Your Order?
Contact us at hello@caribbeanatheart.com.